1. Information we collect
We may collect information you provide directly, such as contact details, account information, communications, project materials, and files submitted for analysis. When you authorize an integration, we may access the information made available by that service for the requested purpose. We may also collect limited technical information such as IP address, browser type, device information, timestamps, and security or diagnostic logs.
Where you use an interactive service or sign in, we use first-party cookies or similar technologies to remember basic interface preferences, establish and maintain your session, and protect the service. We do not use them for advertising or cross-site tracking.
2. How we use information
We use information to provide and secure swoopp services; perform authorized computational, research, design, reporting, and business workflows; communicate with users; maintain and improve our systems; prevent misuse; and comply with legal obligations.
We do not sell personal information or customer data, use it for third-party advertising, or use one customer's confidential data for another customer's benefit without authorization.
3. How we share information
We may share information with service providers that help us host, secure, support, or operate swoopp services; when a user directs or authorizes us to do so; when required by law or necessary to protect rights and safety; or as part of a corporate transaction subject to appropriate protections. Service providers may use information only to perform services for us and not for their own advertising.
4. Connected services
Third-party integrations are activated only with authorization. We use information obtained through an integration only for the disclosed or requested function. Authentication tokens are protected and retained only while needed to maintain the authorized connection. We do not collect a third-party service password when its standard authorization process does not provide it to us.
5. Retention and deletion
We retain information only for as long as reasonably necessary to provide services, complete authorized work, maintain security and business records, honor contractual commitments, and meet legal obligations. Temporary working data is deleted when it is no longer needed. Connection tokens are deleted or invalidated after a connection is revoked or no longer required. Final research outputs, business records, and project files may be retained under an applicable agreement, record-retention policy, or legal requirement.
Individuals or their authorized representatives may request access, correction, or deletion, or exercise other rights available under applicable law, by contacting us. We respond within the time required by applicable law, subject to identity verification, lawful exceptions, and applicable security, contractual, and record-retention obligations.
6. Security
We use administrative, technical, and organizational safeguards appropriate to the nature of the information, including encrypted transport, access controls, protected secret storage, least-privilege practices, restricted logging, and system monitoring. No system is completely secure, and we cannot guarantee absolute security.
7. Children
swoopp services are intended for organizations and adults and are not directed to children. We do not knowingly collect personal information from children except as permitted by applicable law. If we learn that we collected it improperly, we take reasonable steps to delete it or otherwise comply with applicable law. A parent or guardian may contact us about information believed to have been collected from a child.
8. Changes and contact
We may update this policy as our services or legal obligations change. The effective date shown with this policy identifies the current version. Where applicable law requires that we give notice of, or obtain consent to, a material change, we will do so. Questions or requests may be sent to swoopp LLC at [email protected].